Here are answers to some frequently asked questions about our Canadian
online pharmacy solution website. If you have a question that has not been answered
here, please contact us.
What are your hours of operation?
Our hours of operation are Monday to Friday from 7 am to 5 pm mountain
standard time.
How do I register?
There are four ways to register and order your Canadian prescription
drugs with us:
- Complete and sign our registration form and mail to us at the
above address.
- Fax the completed form to us toll-free: 1-866-252-7137.
- Call our Patient Care Department toll-free, and register by phone.
Click here for phone
numbers.
- Register
online.
Do I need a prescription?
Yes. Once you are registered with us, we will require a valid doctor's
prescription prior to filling your order. Please review the following
options before placing your order:
- Original prescriptions must be mailed to Pharmacy-Online.
Click here for addresses.
When mailing the original, please attach:
-
Your name, date of birth, phone number and address. (Please do not
write on the prescription.)
- To expedite your order, your doctor may call in your prescription
toll-free to 1-800-648-9043 or fax toll-free to 1-866-252-7137.
- Only send in prescriptions that you want to fill. Prescription
drugs that have been dispensed and shipped to you cannot be returned.
How long does it take to get my medications?
New prescriptions take approximately 7 to 10 business days, even
if we have filled the same medications for you in the past. Refills
take approximately 5 to 7 business days for delivery from the time
you call. To ensure that you do not run out of medication, please
call for your refills when you start your third month of medication.
How are my medications sent to me?
Once your order has been filled, it will be shipped via Canada Post
X-Press Post. Shipping charges are $9.95 within North
America. Shipping charges will be $39.95 if the destination resides
outside North America.
How many medications can I get at the same time?
As many as you need. However, a maximum 3-month supply will be sent
of each medication, unless you request less on your order form.
Can I send my medication back if it does not work?
No. Canadian prescription drugs that have been dispensed and shipped
to you cannot be returned.
Is my personal information private and secure?
Pharmacy-Online only collects information from its customers
so that it can provide the best possible service to them.
We are committed to keeping your personal information accurate,
confidential and secure. We respect your privacy and everything
you share with us will stay with us. All credit card and personal
information submitted to us is received through a highly-secure
site using 128-bit encryption.
- We will not sell any of the information you submit to us, nor
will we share it with anyone.
- All of your personal and confidential information will be safely
stored and protected according to current patient/physician privacy
laws.
Pharmacy-Online adheres to and complies with the following privacy
legislations and guidelines to the fullest extent possible:
- Alberta's Health Information Act (HIA)
- Alberta's Personal Information Protection Act (PIPA)
- Canada's Personal Information and Protection of Electronic Documents
Act (PIPEDA)
- Health Insurance Portability and Accountability Act (HIPPA)
- Personal Health Information Act (PHIA)
- The BC Health Professions Act, the Pharmacy Operations and Drug Scheduling Act and the Bylaws of the College of Pharmacists of BC made pursuant to these Acts.
For more information, please consult our Privacy
Policy.
Do you conduct customer satisfaction surveys?
Yes we do. We strive to provide the best Canadian online pharmacy customer service and the only way to do that is to listen to our patient's feedback.
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